About Our
We work closely with trusted couriers allowing us to offer competitive delivery rates and a reliable delivery service.
Delivery is available on most items. However, items that exceed size or weight limits, or are classed as restricted, will be collection only. Where this applies, it will be clearly stated in the lot details.
Each auction will have a designated dispatch date.
The courier will contact you by email or text to confirm your delivery time slot. Two delivery attempts will be made. If delivery is unsuccessful, the parcel will be held at your local depot for up to five (5) days, during which time you will need to arrange collection. If the parcel(s) aren’t collected they will be returned to where additional charges will be added.
Delivery Charges
Package 1
- 2kg Medium Bag – £6
- Bag Dimensions – L 42cm x W 30cm.
- Items must fit in this bag and be under 2kg so qualify for this service.
- Additional cover of £100 available for £1. (£20 Standard)
- Fully tacked and signed for.
Package 2
- 5kg Large Bag – £7.50
- Bag Dimensions – L 49cm x W 40cm.
- Items must fit in this bag and be under 5kg so qualify for this service.
- Additional cover of £100 available for £1. (£20 Standard)
- Fully tacked and signed for.
Package 3
- Large Parcel – £10
- Max Single Side Length – 130cm
- Two side cant be over 80cm.
- Volumetric Weight – 30kg
Volumetric weight is worked out by Length x Width x Height divided by 4500 e.g. 50cm x 50cm x
30cm = 75,000 divided by 4500 = 16.66kg
There is an additional charge of 50p per kg over 30kg on this service.
Fully tracked and signed for.
Pallet Delivery – Price per quote.
These prices and delivery times only apply to mainland UK addresses, additional charges will apply to
restricted postcodes.
Multiple Lots for Delivery
We always aim to keep delivery costs as low as possible for our buyers. If you purchase multiple lots from the same auction and require delivery to one address, our team will pack items together where possible to help reduce delivery charges.
In some cases, pallet delivery may be a more cost-effective option, and we will advise where appropriate.
Items Lost or Damaged in Transit
Payment
Items will not be dispatched until full payment has been received. If payment is not completed within three days storage charges may be applied.
If payment is not received within five days of the delivery quote being issued, the order will be cancelled and no refund or compensation will be provided.
Delivery quotes will only be provided once payment for the goods has been received in full.
Delivery Address
All deliveries will be sent to the registered address on your account. If you require delivery to an alternative address, this must be clearly confirmed before dispatch. If a parcel is dispatched without us being informed of any required changes, we cannot be held liable for any additional charges or loss of goods.